Questions
The things clubs ask us first
Short answers to what coaches and parents ask before they sign up. If yours is not here, start the club anyway. Nothing is charged until you pick a plan.
Last updated 20 August 2026
Getting started
Do we have to be an FA academy to use it?
No. Grassroots clubs, development centres and licensed academies all fit. Age cutoffs, currency and safeguarding rules follow your country.
How long does setting up take?
About an evening. Club, teams, roster, parent invites. You can take a register at the next session.
Does it work at the pitch with no signal?
The mobile app does. The register, match events and matchday notes queue on your phone when the signal drops and sync when you are back in range. The website needs a connection.
Your data
Who owns my child’s data?
Your child does, and you hold the keys. Everything sensitive stays private until you allow it, you can take access back any time, and the passport leaves with them.
Can we get our data out again?
Whenever you like. A club admin can download everything the club holds as one file from Settings, a parent can download their child’s full record free from the consent centre, and PDRs export as PDFs. We would rather you stayed because it is good.
Can we delete everything?
Yes. Ask us and we do the deletion for you: it is confirmed with the family where a child’s record is involved, and completed within 30 days. Export your copy first, because deletion is permanent.
Can a coach message my child directly?
No. There is no coach to child messaging in the product at all. Coaches message parents, and every one of those messages is logged.
Paying
Do parents have to pay?
No. Everything a parent needs comes with the club’s plan. Pathway Family at £5 a month is optional, for the portable passport.
Can we stop whenever we want?
Yes. Cancel from your billing settings and access runs to the end of the month you have paid for. Export your records before you go.
Still stuck
Start the club anyway. Nothing is charged until you pick a plan, your data exports whenever you like, and if you want it all deleted we do that on request, within 30 days.
If it is a data question, the privacy notice goes into proper detail on what we hold and what you control.